Product Analyst
KLM Royal Dutch Airlines •
Position Type: Permanent
Job Description:
Product Analyst
Tech & Data
Medior
Hbo/Wo
32-40 hours
Are you ready to digitize the travel experience for millions of customers? Join AFKL Digital Product Management as a Product Analyst! If you are proactive, data-driven, and customer-centric, we are looking for you! As a Product Analyst, you will be translating data into actionable insights to drive our product strategy and enhance every digital touchpoint of the customer journey.
What will you do?At Digital Product Management, our mission is to be the ultimate digital travel companion for our customers. We want to enable our customers to self-serve whenever they want, wherever they want. From booking a ticket, checking in for a flight, to claiming a refund. With millions of visitors to our website and app each month, we have a wealth of data that needs to be analyzed to understand our customer’s preferences. That is where you come in!
As a Product Analyst, you will be dedicated to a product team within the Inspire & Book, Prepare for your Trip, or Travel domain. You will be the key analytics partner for Product Owners within your scope, providing qualitative and quantitative insights to shape our product strategy.
You will:
Transform data into actionable insights to enhance the digital journey of our customersWork closely with Product Owners to set KPIs, track product performance and business impactAnalyze data from various sources like GA4 and BigQuery to uncover opportunities for improvementConduct A/B and MVT testing to evaluate product features and changes, measuring their impact on user behavior using OptimizelyDesign and execute surveys to collect valuable customer feedback and satisfaction using QualtricsPresent analytical findings to a variety of stakeholders, in an easy-to-understand way offering recommendations to improve product performanceShare your expertise and promote a data-driven mindset across the Digital department
Where do you land?As a Product Analyst you will land in the joint AFKL Product Analytics team, part of the Digital Performance Department within Digital Product Management. Our goal is to make sure reliable, high-quality data is collected, monitored, analyzed, and turned into actionable insights. All to create a digital travel experience our customers love.
You will collaborate closely with other people in the team (consisting of Analysts, Analytics Engineers, and Data Engineers) as well as with the Product Owners, Developers and Designers of the Product teams you will support within your domain.
Your profileTo succeed in this role, you will bring your analytical mindset, effective communication skills and a proactive attitude to drive data-driven decision-making.
Qualifications:
* Bachelors or Masters degree in Analytics, Data Science, Statistics or a related field
*At least 2-3 years of experience in product analytics
*Strong background in data analysis, visualization and experimentation
*Expertise using data analysis and vizualization tools such as GA4, BigQuery, PowerBI, Spotfire, and Optimizely Proficiency in SQL
*Collaborative nature and exceptional communication skills
*Data-driven mindset and strong analytical skills
*Proactive approach and problem solving mindset
*Commitment to continuous learning and development, staying up to date with the latest trend and technologies
Explore the perks of working with us
More benefits
If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
2 development budget to be spent freely
Plenty of room for personal development and great career opportunities
Substantial discount on airline tickets (if you have been employed for at least 6 months)
What do we offer- A challenging role at an unique employer in the Netherlands;
- A gross salary between 4.252,77 and 6.075,38 per month;
- Plenty of room for personal development and wonderful career opportunities;
- A good pension scheme and 8 percent holiday pay;
- An end of the year bonus of 8,33;
- 25 days of paid holiday and 5 extra days off;
- Great discounts on airline tickets (if you have been in service for at least 6 months);
- A travel expenses scheme and free use of the bus network around Schiphol;
- Discount of your health insurance;
- A personal budget for sustainable employability.
Ready for your next destination?Don’t wait any longer and apply for this function before the final boarding call on 07/12/2024! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and security research.We look forward to your application. A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
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Ask your Questions
If you have any questions regarding this vacancy, contact our recruiter Mario or hiring manager Margriet!This job has the following ID number: 17079
E-mail Mario
E-mail Margriet
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Job Ident #:
17079
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