Operational Administrator - Manchester
We are easyJet – a FTSE-100 listed, multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you:
- Have experience in administration, ideally within an airline or high-volume operational environment
- Enjoy working in a fast-paced, people-focused setting where no two days are the same
- Are passionate about supporting teams, solving problems, and making a real difference behind the scenes
The Team
Our Cabin Services team is at the heart of base life, making work meaningful, fun, and community-driven. We look after each other, work together to overcome challenges, and ensure our crew have everything they need to deliver the best possible service to our customers. You’ll be joining a positive, inclusive team united by purpose and Orange Spirit.
The Role
As an Operational Administrator, you’ll play a vital role in supporting our base teams with all administrative activity, ensuring that base life runs smoothly and efficiently. Reporting to the Base Manager, you’ll be responsible for:
- Managing all administrative activity within the base(s)
- Providing daily, weekly, and monthly reports for the base management team
- Processing and paying roster disruption payments accurately
- Supporting note-taking in meetings, including safety investigations and Employee Relations cases
- Coordinating joiner and leaver processes for crew, including organising base days and ensuring equipment and IDs are managed
- Supporting base communications and producing agendas and minutes for meetings
- Addressing car parking concerns and identifying long-term solutions
- Resolving or escalating crew base infrastructure or service delivery issues
- Assisting crew with administrative queries and promoting self-service
- Guiding grounded maternity crew working in the office
- Organising base events and supporting PR activities
- Providing guidance on broken or damaged devices
- Escorting and supporting base visits to ensure seamless processes
- Identifying issues for escalation and providing innovative solutions
