The joint Customer Services Division of KLM and Air France creates effortless, segmented, valuable customer service, by delivering efficient, consistent, and caring interactions in all channels, with state-of-the-art technology and engaged teams.
We are continuously working to make customers choose KLM and Air France, repeatedly!
Contact centers are developing rapidly; the importance of great customer service is crystal clear. In our division, we have specialists who are constantly improving practices to excel in effortless and memorable customer service.
Activities in our contact centers include many lines of business, such as Reservations, Loyalty, Customer Care, Webchat, Social Media, Refunds, Business to trade etc. We have 20 million contact moments with customers annully, in 30 languages, in 30 contact centers locations worldwide.
We are (literally) the voice of KLM and Air France.
Does this sound like a great match you would like to grow in?