Customer Support Representative

Build an Aviation Career You’re Proud Of

No matter your background, we will support you to take on new challenges and grow your skills. You’ll build relationships, ensure our teams are taken care of and advocate for our customers’ needs. Our values like integrity, service, teamwork, and communication will make you proud to be part of StandardAero.

Grow our ever-growing business by assisting customers, reaching new ones, and developing program strategies to help us succeed. You’ll build relationships, ensure our teams are taken care of, and advocate for our customers’ needs.

The role of the CSR is to support the business in achieving customer satisfaction. They will work closely with the CPM (Customer Project Managers) to ensure all customer requirements are achieved in a timely fashion.
A desire to maintain a department culture that focuses on fostering positive relationships with colleagues within their own area and supporting departments. The role holder will be expected to maintain the integrity of the Company’s reputation, maintain the Company’s best interest and focus on growth related activities.

Responsibilities:

• Develop and manage Customer relationships, increasing Customer satisfaction and delivering a responsive and effective communication process; 
• Accurately prepare and process customer transactions such as quotations, purchase orders, rentals, cost estimates, invoicing and calculation of relevant gross profit margins and other financially based analysis as required.
• Review information on estimates and invoices with the CPM
• Work with finance department in setting up and managing customer accounts in the ERP system;
• Communicate with operations and management regarding customer issues, needs and concerns;
• Ensure all Cycle Zeros are accurately completed prior to induction of product;
• Receive and process customer and intercompany purchase orders;
  Monitor warranty payments from OEM’s and prepare journal entries as required (product applicable);
  Drive advance delivery of Customer supplied documentation (log book, log cards, PO’s) to support immediate engine function and forecast anticipated shop visits by Customer by engine serial number (product applicable);
• Customise the production plan and project plans in close liaison with production, engineering and logistic support. Update the ERP system as required to ensure all plans on track and accurate;
• Create, update and maintain all relevant reports and KPIs as required;
• Manage time effectively, meet personal goals and work effectively with other members of the team and business;
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software; 
• Follow company policies and procedures and where necessary create procedures;
• Answer incoming calls and provide front line support;
• Create and maintain a coherent filing system; 
   
• Essential:
•  
• Customer facing experience.
• Full understanding of financial terminology and processes.
• Strong planning, organisational, analytical and problem solving skills
• Experience working in a culturally diverse environment with a demonstrated experience sensitivity
• Responsible for observing and reporting any issues or concerns in support of the company-wide Quality Management Systems (QMS), Environmental Management Systems (EMS), Safety Management Systems (SMS) and all Export Control & Compliance Policies.

          Desirable:

• Aviation experience.
• Salesforce.com experience.
• Full Driving Licence would be required.
• Knowledge of products/engines/propellers/accessories in respective business.
• Experience of using ERP systems or similar enterprise resource planning tool.

         Benefits that make life better:

• 206 hours annual leave per year for employees working 37 hours per week, plus 8 public holidays
• 4 employer match pension scheme
• YuLife wellbeing services, including 24/7 virtual GP service, Employee Assistance Program, personalised online fitness programs, and many more!
• Bonus opportunities
• Generous paid sick leave
• Life assurance cover
• Salary sacrifice cycle to work scheme
• Onsite gym at both the Fleetlands 
• Eye test vouchers
• Seasonal flu jabs administered on site each year by Bupa
• Learning and training opportunities