Customer Service Representative

About This Role

The Company

CAE is a high-technology company, bringing the digital and physical worlds closer together to create a safer world. Our vision is to be the worldwide partner of choice in civil aviation, defence and security, by revolutionizing our customersu2019 training and critical operations with digitally immersive solutions to elevate safety, efficiency, and readiness. If you want to expand your horizons and work in an exciting growing industry read on.

Role Description

Join our team in Milano where youu2019ll be the first and main point of contact for our in-house customer experience. Youu2019ll manage daily operations related to customer services, as well as training centre administration and reception tasks.

In this varied role youu2019ll help prepare training documentation, manage trainee files and data, and provide crucial support to ensure regulatory prerequisites are met within this highly regulated and safety critical industry. As well as the administrative tasks, youu2019ll be the focal point for customers in our centre and organize logistics and scheduling activities.

Weu2019re looking for you to be organized with high attention to detail, as well as a real focus on data protection considerations and a customer-oriented mindset.

Responsibilities

• Serve as the main point of contact for administrative duties with both external and internal customers. This includes office management, administrative tasks, front desk responsibilities, and generating reports for customer service activities. Support tasks related to Environmental, Health, and Safety (EHS) and facilities, handle local contractors and visits, and organize events. Manage front and back-office functions to ensure customer service delivery meets and exceeds expectations.
• Handle visa management for customers and address local customer requests related to scheduling, changes, and remedial training. Resolve any issues related to facilities, training, or administration that may impact the customer experience.
• Ensure the training centre is ready for clients, including maintaining an optimal coffee corner. Coordinate internal activities and communication across departments to ensure the training center consistently meets customer expectations.
• Oversee the customer satisfaction survey process to achieve the highest level of customer service, as measured by CAE Client satisfaction surveys. Ensure proper client feedback and coordinate with relevant internal stakeholders, such as Technical Operations, Facilities Management, Training, and Scheduling.
• Lead day-to-day client services, developing action plans under the supervision of the Customer Service Manager (CSM) based on customer needs and expectations.

Our ideal candidate has:

• Experience in an administrative role involving managing, storing, and preparing documentation and personal records
• Good working knowledge of computer applications including Word, Excel, PowerPoint
• Proficient in English and Italian language
• Customer-focused and strong communication skills

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", weu2019re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

L1-SG2

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you dont see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hrcae.com.