Customer Service Repair Technician

About This Role

Who We Are:

• CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, civil aviation, and healthcare by revolutionizing our customersu2019 training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.
• CAE Defense & Security Mission: CAEs Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.
• CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.

What We Have to Offer:

• Comprehensive and competitive benefits package and flexibility that promotes work-life balance
• A work environment where all employees are valued, respected and safe
• Freedom to succeed by enabling team members to deliver, take initiatives and make decisions
• Recognition, professional development, advancement and having fun!

Summary

The Customer Service Repair Technician is responsible for coordinating repair processes including documentation, troubleshooting, repairing, delivery, and providing feedback to improve quality of the products.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitors and tracks the repair status of inoperative equipment and documents maintenance activities
• Applies fundamental troubleshooting procedures and failure analysis
• Interprets mechanical, electrical drawings and schematics.
• Diagnose, troubleshoot, and repair electrical and mechanical components
• Test and verify components after repairs have been performed
• Document the repair performed and materials used
• Complete and close repair tickets
• Provide root cause analysis of failures to Engineering
• Estimate repair times based on the component failure
• Maintain an orderly and organized repair area
• Must be skilled at use and operation of test equipment, frequency counters, volt/ohm meters and range calibration sets to perform troubleshooting and testing

Qualifications and Education Requirements

• Must have a high school diploma or equivalent
• Must possess a minimum of 3 years of experience.
• Technical certification in electronics or electronics repair
• Proficiency in ERP systems and Microsoft Suite applications
• Must have strong mechanical and electrical abilities and be proficient in reading and understanding blueprints and work instructions
• Must have work history with mechanical and electrical assemblies
• Must be skilled at use and operation of test equipment, frequency counters, volt/ohm meters and range calibration sets to perform troubleshooting and testing
• Must be proficient with hand tools and measuring equipment
• Must have ability to perform in and contribute to a team environment with excellent interpersonal skills
• Prior experience as an electronics, test, or repair technician
• Excellent technical, problem solving and analytical skills
• Strong electrical and mechanical aptitude
• Ability to explain complex, technical issues to non-technical employees
• Ability to read technical drawings and schematics
• Proficiency with hand and power tools
• Due to US Government contract requirements, only U.S. citizens are eligible for this role.

Preferred Skills

• Associate degree in a technical field is preferred
• Prior experience with soldering (IPC-610/620 preferred)

Security Responsibilities

Must complyu202Fwith all company security and data protection / usage policies and procedures.u202F Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval.u202F All government and proprietary information will be accessed and stored electronically on company provided resources.

• Incumbent must be eligible for DoD Personal Security Clearance.

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

Work Environment

This job operates in a production environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, along with typical hand tools, electrical tools, test equipment, and ESD mats.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to lift and or carry up to 20lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

CAE USA Inc. is an EOE/AA employer and gives consideration for employment to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If youu2019d like more information about your EEO rights as an applicant under the law, please click here Know Your Rights: Workplace Discrimination is Illegal.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractoru2019s legal duty to furnish information.

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you dont see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hrcae.com.