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Customer Service Coordinator
Application deadline: 15.06.2024
Location: Norway
Type of contract: Permanent
"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together. Our people have different strengths, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Customer Service Coordinator at OSL?
Come join our team!
Located at Oslo Airport you will serve as the first impression for our passengers. You will actively close sales, provide exceptional customer service, and you will get a good insight into the entire customer journey. You will work closely with our colleagues in Red Handling and be support to all stations within our network.
We strive to create a satisfying and motivating workplace for our employees and an arena for sharing experiences with a focus on ongoing learning and development.
We believe that diversity and inclusion are pre-conditions to succeed in a global marketplace. Our company values should be reflected in the everyday behavior of our leaders and employees alike.
We are looking for new colleagues for the positions:
- 80 permanent
- 40 permanent (every second weekend)
The Customer Service Coordinator reports to Manager Customer Center at OSL.
We can offer:
- Competitive salary
- Pension and insurance schemes
- Passionately colleagues in a work environment with a caring heart
- Possibility to travel in Europe with employee priced tickets
This job will be for you if have:
- A positive attitude and focus on strengths in teamwork
- Ability to work in multi-cultural teams
- High Integrity
- Able to cope with unpredictable workloads and operate under pressure
- Good communication skills
- Fluent in English and one Scandinavian language
In this role you will be responsible to:
- Maintain targets set by the Company
- At all times make sure to convey the Companys products and values in a positive way
- Comply with assigned shift schedule
- Perform daily work tasks set by the Department
- At all times updated with information and products
- Communicate the Companys terms and conditions to our customers
- Act with courtesy and respect in dialogue with customers, internal/external
- Contribute to a positive working environment in the workplace
- Address matters concerning the Company to your nearest leader
- Sell tickets within the Norwegian network
- Sell non air products
- Information and guidance to our customers
- Support handling agents/stations/Norwegian employees
- Passenger irregularities handling, hotel reservation, iCoupon, rebooking
- Order office supplies
- Gate checks
- Internal reporting
- Update back-office systems
- Assist the Security Department with delivery of ID cards for Norwegian crew
- Training of new employees
Do you have any questions?
If so, please contact:
Valbona Berisha
Manager Service Center OSL
Email: valbona.berishanorwegian.com
So, what are you waiting for?
If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application.
You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system.
We hope to welcome you on board!
Location: Norway
Travel required: No travelling required
Application deadline: 15.06.2024
The Norwegian group is a leading Nordic aviation company, headquartered at Fornebu outside Oslo, Norway. The company has over 8,200 employees and owns two of the prominent airlines in the Nordics: Norwegian Air Shuttle and Widerøe’s Flyveselskap. Widerøe was acquired by Norwegian in 2024, aiming to facilitate seamless air travel across the two airline’s networks.
Norwegian Air Shuttle, the largest Norwegian airline with around 4,700 employees, operates an extensive route network connecting Nordic countries to key European destinations. In 2023, Norwegian carried over 20 million passengers and maintained a fleet of 87 Boeing 737-800 and 737 MAX 8 aircraft.
Widerøe’s Flyveselskap, Norway’s oldest airline, is Scandinavia’s largest regional carrier. The airline has more than 3,500 employees. Mainly operating the short-runway airports in rural Norway, Widerøe operates several state contract routes (PSO routes) in addition to its own commercial network. In 2023, the airline had 3.3 million passengers and a fleet of 48 aircraft, including 45 Bombardier Dash 8’s and three Embraer E190-E2s. Widerøe Ground Handling provides ground handling services at 41 Norwegian airports.
The Norwegian group has sustainability as a key priority and has committed to significantly reducing carbon emissions from its operations. Among numerous initiatives, the most noteworthy is the investment in production and use of fossil-free aviation fuel (SAF). Norwegian strives to become the sustainable choice for its passengers, actively contributing to the transformation of the aviation industry.
