How youll help us Keep Climbing (overview & key responsibilities) Vision: Deliver world-class service to all customersMission: Make every customer feel like the most valued personAs a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.Summary of responsibilities:Handles all facets of work associated with ticketing and making reservations for passengers and those activities necessary to board and deplane passengers, including tagging and lifting passengers baggage to a bag belt for delivery to the ramp.Proactively greets customers, assesses their needs, explains Deltas available technology alternatives, and directs them appropriately.Positively impacts customers use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.Displays a positive image of Delta.Keeps customers informed while ensuring service delivery.Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.Performs a variety of duties according to the functional work area assignment; however, agents may be cross-utilized and be required to perform all functions. Specific functions, tasks, and departments may vary or be added depending upon the location and operational requirements.Subject to rotating shifts and off days.May be required to cover other stationsWill require below wing experience.Practices safety-conscious behaviors in all operational processes and procedures.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.Delta benefits as per local regulations and work rules will apply.
What you need to succeed (minimum qualifications) Must be fluent in English in both spoken and written communication. Must be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays. Employee must be able to type a minimum of 30 wpm to effectively use the agents computer set. If currently employed by Delta, must be performing satisfactorily in current position.Must have current authorization to work and live in Ireland at the time of your application. Delta does not sponsor for this role.Embraces diverse people, thinking, and styles.Consistently makes safety and security, of self and others, the priority.High School diploma, GED, or High School Equivalency.Must be at least 18 years of age.This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.
What will give you a competitive edge (preferred qualifications) Experience and/or training in ticketing is preferred.