The CustomerService Agent (CYB-ATO) will report to the Station Manager (CYB-ATO) and willbe responsible for attending to passenger check-in and associateddocumentation.

Summary of keyresponsibilities:

▪ Providesexcellent customer service to our customers and internal team members

▪ Mustbe well groomed in appearance and adhere to uniform appearance standards

▪ Responsiblefor assisting customers with travel needs such as answering inquiries,ticketing, checking-in passengers, and boarding flights

▪ Performboarding and gate duties, such as checking flight tickets, assisting anddirecting passengers and making announcements

▪ Occasionallyresponsible for escorting and providing assistance to unaccompanied minors anddisabled passengers throughout the airport on departure and arrival

▪ Finalizedocuments connected with assignments and procedures

▪ May beassigned to perform duties in varying capacities, at the direction ofmanagement to ensure complete customer satisfaction

▪ Anyother duties as assigned

Qualifications,Skills & Experience:

Essential

▪ Highschool diploma or equivalent with O’ level passes in Maths, Geography andEnglish

▪ Minimumof 1 year position related experience Operations, and Airline Systems

▪ Aclean Police Clearance Certificate is a necessity

▪ Possessexceptional interpersonal skills

▪ Abilityto work as part of a team and independently

▪ Commitmentto promote airline operational efficiency to Cayman Airways Ltd.,

▪ Mustbe computer literate

▪ Abilityto learn and operate a computerized reservation system

▪ Excellentverbal and written communication skills

▪ Mustbe customer oriented and committed to delivering a consistently high level ofcustomer service at all times

▪ Excellenttime management, organizational and customer service skills

Desirable

▪ Abilityto speak a foreign language, (preferably Spanish)

▪ Previousairline experience

SpecialConditions

▪ Whenworking on the ramp, agents will be exposed to the elements, extreme heat andrain and subject to noisy conditions

▪ Mustbe able to work nights, early mornings, weekends, holidays and overtime

▪ Mustbe able to handle customer complaints and maintain an understanding andprofessional attitude

▪ Mustbe physically fit, in order to stand for long periods of time and to lift andmove baggage up to 70lbs daily

Training

Must attend and successfully complete a 4-6weeks training program and maintain an average of 80 grade point averagethroughout.

Cayman Airways offers an excellent compensation package