Do you enjoy meeting and interacting with new people? As a Client Service Representative, you will serve as the point of contact for client requests, welcoming guests to your FBO, and being the friendly voice at the other end of the phone. 

Jet Access Client Service Representatives are team-oriented and work with our Line Service Technicians to anticipate the needs of our clients. While working in a fast-paced environment, our Client Service Representatives have attention to detail and the ability to multitask, all while keeping a warm and friendly attitude. And no previous aviation experience is required. 

• Ability to provide proactive, personalized customer experience to all general aviation clientele.
• Concierge level services including hotel, catering, and ground transportation scheduling.
• Coordination of services, such as aircraft fueling, GPU, lavatory service, and hangar storage.
• Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
• Educating customers on available services, promotions, and programs.
• Operation of point of sale, includes processing customer invoices, and reconciliation of aging reports.
• Ensure the location is safe and in compliance with all safety requirements.
• Answering customer questions and resolving issues as necessary.
• Upselling customers to increase revenue at your assigned location.
• Maintain a clean and welcoming environment for customers, co-workers, and visitors.
• Other duties as assigned.

Core Schedule:

• Variable - Airport open 7 days/week, 6:00 a.m. - 8:00 p.m.
• On-call or evening/weekend hours required.

• High School Diploma or General (GED) equivalent.
• Excellent interpersonal, verbal, and written communication skills.
• Proficient computer skills.
• Must possess a valid state Drivers License.
• Previous customer service experience preferred.
• Previous FBO experience is a plus, but not required.
• Ability to read and respond to email communications.
• Must possess a professional appearance.

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Expect it all at Jet Access and our family of companies, which provide premier private air travel, charter, aircraft management, sales, maintenance, flight training, airport operations, and management. Our Jet Access family members are the heart of core values, the center of everything we do, and the foundation of our success. As a growing enterprise, we are committed to providing you with the tools and resources for a long and meaningful career with us.

Expect a safe, positive, fast-paced, and growth-oriented environment.

• Expect a culture focused on the well-being and happiness of our Team Members and their families.
• Expect to work with a diverse and talented group of aviation professionals.
• Expect your voice to be heard.
• Expect to matter.

Your future success is our priority - Expect it all.

Perks and Benefits:

A generous benefits package, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. This is tight-knit family with a collaborative and social environment. Leadership is compassionate, transparent, and believes in empowering employees to achieve, not only for the business, but also for their own personal success.