Call Center Representative

Job Description:

Pay Range: $14-17 - W2 hourly
Duration: 24 months contract

Job Description

Manage large amounts of incoming calls. Generate sales leads Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Specific Responsibilities for this position may include:

Answer incoming calls and respond to customers emails
Route calls to appropriate resources
Document all call information according to standard operating procedures
Entering accurate ordering information into a company system.
Comfortable working in fast-paced environments
Strong time management and organizational skills
Proficiency in Microsoft Office Products (Excel, Word)
Familiarity with SAP and Call Center, and Sales Force a plus
The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.

Successful candidates will have:

Ability to analyze unlike information and draw conclusions/recommendations
Strong verbal, written and inter-personal communication skills
Proficiency in MS Office tools
High degree of self-motivation to address and improve business needs.
Sense of urgency, self-initiative, commitment and sense of ownership is a must.
Superior follow-up and follow-through skills
Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodationsbutler.com.
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Job Ident #: 71678

Company Details

Butler Aerospace & Defense

4960 Corporate Drive
Huntsville, Alabama 35805 USA
butler.com/

Solutions Provider! Butler America combines over 60 years of technical services with 21st-century management tools, culture, and business solutions to match the best talent with the best jobs.

Benefits:
We offer full Medical, Dental & Vision plans.

Supported Manufacturers:
Engineering, Telecom, Skilled Labor,IT, Aviation & Aerospace. BAE, UTC, Sikorsky, Rockwell Collins

Supported Models:
C-130 (all models),T44A, T34C, all models of Sikorsky helicopters.

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Lewisburg, Tennessee, United States

Type

Contractor

Company Details

Butler Aerospace & Defense

4960 Corporate Drive
Huntsville, Alabama 35805 USA
butler.com/