Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

​This job is within the American Airlines Credit Union. The role is responsible for maintaining systems, reports, and data tools that support the Mortgage Department and providing in-house, online and on-site training in the methodologies of loan system functionality, correct lending procedures and loan underwriting in accordance with American Airlines Credit Union policies.

• Manage systems relationship with vendors related to mortgage LOS
• Manage Loan Origination System – develop test protocols; establish testing project plans; organize resources and communicate changes; administer user access
• Support mortgage product design, implementation, and operation, and assist with other lending product design
• Support other lending-related systems and applications, such as MeridianLink and Student Choice
• Maintain custom forms and extracts for 3rd party integrations
• Complete spanet rate surveys and maintain consumer and real estate rates
• Deliver product, procedural and system training on lending, loan processing and numerous other topics to specific workgroups
• Create high-quality print and web-based curriculum, manuals and job aids, often under short time constraints
• Facilitate and customize training programs for lenders and other staff to meet operational needs
• Review internal Policies and Procedures for accuracy and clarity
• Create an outstanding employee training experience
• Manage SAFE (Secure and Fair Enforcement for Mortgage Licensing) Act policy, program, and compliance for both real estate loan officers and consumer loan officers
• Manage third party Quality Control process/relationship
• Prepare weekly/monthly/quarterly/adhoc reports via multiple data sources and methods, which includes developing, executing, and maintaining complex queries from multiple systems/reporting tools, loading loan level data into reporting tools, ensuring data integrity and preparing/delivering standard and custom reports for senior management
• Manage data requests for regulatory and financial audits/reviews
• Analyze results and trends, reporting to senior management as needed
• Serve as liaison to the AACU Marketing and Business Development teams
• Perform other duties, as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

• Bachelors degree in business or related area of study or equivalent work experience
• Minimum five years experience in a financial/banking institution with a strong working knowledge of lending/deposit products, processes, policies and services
• Experience in real estate including lending compliance, underwriting, processing and closing
• Experience with mortgage loan operating systems
• Experience with underwriting concepts, consumer credit reports and origination systems

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Knowledge of system management and testing process and proficiency in data reporting tools
• Ability to manage projects in accordance with short and long range objectives
• Ability to assist with coordinating training related to product and process enhancements
• Ability to work independently and handle multiple tasks simultaneously with minimal supervision
• Ability to demonstrate excellent oral and written communications skills, including the ability to effectively communicate with all levels of management and staff and work closely with multiple departments
• Ability to demonstrate strong analytical, planning and organizational skills, along with capacity for attention to detail
• Skilled in project management with the ability to manage all aspects of a training class
• Knowledge of credit union lending procedures
• Ability to demonstrate excellent presentation skills
• Ability to motivate a class of adult learners
• Ability to recognize when employees require additional help
• Ability to display a passion for helping employees excel in serving our members
• Ability to match appropriate products and services with members
• Ability to take complicated information and deliver it in an easy to remember format
• Ability to handle multiple and competing priorities
• Ability to work varying schedules, including evenings and weekends
• Ability to travel as required
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
  

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.